Thanks for stopping by support.  There are three legs to this particular support chair :)

1) AddOn documentation provided here.  

2) This FreshDesk Portal which is primarily for handing tickets and issues at this time (where you are now :)

FreshDesk is used so users can get support via email without needing to create accounts.

To create a ticket click "New".

or click here to create a new ticket.

3) Known issues including: feature requests and bugs are tracked in JIRA (all JIRA projects are also listed here).  

When ticket is identified as a bug or feature request which goes beyond the scope of quick support a JIRA issue is created and they are linked together.  When the bug is fixed or resolved the ticket holders/creators are notified.